Shipping & Refund Policy

Shipping Information:

  1. Order Processing:

    • Orders are typically processed within 1-3 business days.

  2. Shipping Methods:

    • We offer standard and expedited shipping options.
    • Shipping costs and estimated delivery times are provided at checkout.

  3. Shipping Destinations:

    • We currently ship within the United States. For international shipping, please contact us.

  4. Shipping Confirmation:

    • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

  5. Delivery Issues:

    • If you encounter any issues with the delivery of your order, please contact our customer service team promptly at info@ketemarama.com or +1 (478) 822-5520.

Refund & Return Policy:

  1. Returns:

    • To initiate a return, contact us within 14 days of receiving your order.
    • Items must be in new, unused condition with original tags and packaging.
    • Customer is responsible for return shipping costs.

  2. Refunds:

    • Refunds are processed within 5-7 business days after receiving and inspecting the returned items.
    • Original shipping costs are non-refundable.

  3. Exchanges:

    • We do not currently offer direct exchanges. Please return the item for a refund and place a new order.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, contact us within 7 days of receiving the order. We will provide instructions for returning the item or offer a replacement.

Contact Information:

 

Thank you for choosing Ketemarama LLC.